Bikroy Mart Return & Refund Policy
1. Return Window
Time frame: 7 days from the delivery date to request a return or exchange.

Requests after 7 days are ineligible for a refund or replacement.

2. Eligibility Requirements
Condition: Unused, unwashed, and in original condition.

Packaging: Original packaging intact with all tags, manuals, warranty cards, and accessories.

Proof of Purchase: Order number, invoice, or digital receipt required.

3. Non-Returnable Items
Inner wear, lingerie, and swimwear

Perishable goods (food, flowers, supplements)

Opened cosmetics, skincare, or personal care products

4. Damaged, Defective, or Incorrect Items
Notice Period: Report within 48 hours of delivery.

Unboxing Video: Recommended to speed up your claim.

Resolution: Bikroy Mart covers 100% of return shipping costs and provides a free replacement or full refund.

5. Refund Processing Time
Quality Check: 2–3 business days upon warehouse receipt.

Mobile Wallets / MFS (bKash, Nagad, Rocket, Bangla QR): 2–7 business days

Credit / Debit Cards: 7–10 business days (depending on bank processing time)

6. Return Shipping Costs
Bikroy Mart's Fault (Defective, damaged, wrong item): Free (We cover 100% of fees).

Change of Mind (Wrong size/color preference): Customer pays return shipping.

📞 Contact Information
📧 Email: support@bikroymart.com.bd

📞 Hotline:   09617401205

💬 Whats App:  01719026090

💬 Live Chat: Available on the website (10:00 AM – 9:00 PM)