Cetaphil Face Wash Gentle Skin Cleanser for Dry to Normal Skin 125ml - UK (EDP-3472)

📦 Bikroy Mart Delivery & Return Policy
Fast Delivery
Delivery Timelines:

Inside Dhaka: Typically takes 1–3 business days.

Outside Dhaka (Across Country): Typically takes 3–5 business days

Cash on Delivery (COD)

Pay securely at your door. You only hand over the payment when your package physically arrives.

🛡️ Bikroy Mart Buyer Protection
7-Day Returns
Comprehensive Coverage: If your product arrives damaged, physically defective, or fundamentally different from its description, you are fully covered under our protection framework.

Return Conditions
Safety Window: You have a complete 7-day period starting from the official date of delivery to open a formal return claim and request either a direct product exchange or a full refund.

Change of Mind (Wrong size/color preference): Customer pays return shipping.

💡 Pro-Tip for Buyers: Always visually inspect the physical condition of the packaging at the exact moment of delivery. If you notice any immediate discrepancy or damage, notify the delivery agent on the spot or contact customer support right away within your 7-day safety period.

Bikroy Mart Return & Refund Policy
1. Return Window
Time frame: 7 days from the delivery date to request a return or exchange.

Requests after 7 days are ineligible for a refund or replacement.

2. Eligibility Requirements
Condition: Unused, unwashed, and in original condition.

Packaging: Original packaging intact with all tags, manuals, warranty cards, and accessories.

Proof of Purchase: Order number, invoice, or digital receipt required.

3. Non-Returnable Items
Inner wear, lingerie, and swimwear

Perishable goods (food, flowers, supplements)

Opened cosmetics, skincare, or personal care products

4. Damaged, Defective, or Incorrect Items
Notice Period: Report within 48 hours of delivery.

Unboxing Video: Recommended to speed up your claim.

Resolution: Bikroy Mart covers 100% of return shipping costs and provides a free replacement or full refund.

5. Refund Processing Time
Quality Check: 2–3 business days upon warehouse receipt.

Mobile Wallets / MFS (bKash, Nagad, Rocket, Bangla QR): 2–7 business days

Credit / Debit Cards: 7–10 business days (depending on bank processing time)

6. Return Shipping Costs
Bikroy Mart's Fault (Defective, damaged, wrong item): Free (We cover 100% of fees).

Change of Mind (Wrong size/color preference): Customer pays return shipping.

📞 Contact Information
📧 Email: support@bikroymart.com.bd

📞 Hotline:   09617401205

💬 Whats App:  01719026090

💬 Live Chat: Available on the website (10:00 AM – 9:00 PM)